Mental Health Consultant, On-Call
Multnomah County - Portland, OR
Job Description
Location: East Portland/Mid County
Pay Range: $31.90 - $39.17 Hourly
Department: Health Department
Job Type: On-Call
Closing Date: Open Until Filled
Overview:
The On-Call Mental Health Consultant - Acute Care Coordinator will provide crisis intervention at the Multnomah County/Washington County Crisis Line, Call Center. This is a 24 hour, continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah and Washington County. The vast majority of services are provided via telephone with approximately 85,000 calls received per year.
The Call Center is staffed primarily by Master’s-level QMHP-eligible clinicians called “Acute Care Coordinators” (ACCs), with a minimum of two years’ experience providing crisis services on a mental health crisis line or in a community mental health setting. All ACCs answer and triage the following distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year: 1. Multnomah County Crisis Line 2. Multnomah Mental Health (MMH) Member Services 3. Portland Police 4. 911 5. Department of Community Justice 6. EASA Referral Line 7. Asian Problem Gambling Helpline 8. Latino Crisis and Referral Line 9. Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.) 10. Washington County Crisis Line 11. Washington County Mental Health Member Services
Primary Responsibilities:
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. Please check the job posting for additional information.
Please apply online:
multco.wd1.myworkdayjobs.com/Multco_Jobs/job/East-PortlandMid-County/Mental-Health-Consultant---Acute-Care-Coordinator--On--Call_R-3915
Link to more information on this job posting: www.weebly.com/editor/uploads/5/4/8/2/54821341/114554852132377018_andrea-mental_health_consultant_on-call.pdf
Location: East Portland/Mid County
Pay Range: $31.90 - $39.17 Hourly
Department: Health Department
Job Type: On-Call
Closing Date: Open Until Filled
Overview:
The On-Call Mental Health Consultant - Acute Care Coordinator will provide crisis intervention at the Multnomah County/Washington County Crisis Line, Call Center. This is a 24 hour, continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah and Washington County. The vast majority of services are provided via telephone with approximately 85,000 calls received per year.
The Call Center is staffed primarily by Master’s-level QMHP-eligible clinicians called “Acute Care Coordinators” (ACCs), with a minimum of two years’ experience providing crisis services on a mental health crisis line or in a community mental health setting. All ACCs answer and triage the following distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year: 1. Multnomah County Crisis Line 2. Multnomah Mental Health (MMH) Member Services 3. Portland Police 4. 911 5. Department of Community Justice 6. EASA Referral Line 7. Asian Problem Gambling Helpline 8. Latino Crisis and Referral Line 9. Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.) 10. Washington County Crisis Line 11. Washington County Mental Health Member Services
Primary Responsibilities:
- Provide crisis intervention on the Multnomah County Crisis Line.
- Provide care coordination across the mental health system for callers, as needed. Provide information/referral to community mental health providers.
- Provide general member services and advocacy to Multnomah Mental Health (MMH) members with contracted providers, as needed.
- Facilitate the utilization of clinically-appropriate, cost-effective mental health services.
- Provide consultation to providers at all levels of acuity in the mental health system regarding MH services.
- Facilitate access to emergency and crisis services for clients as needed, including coordination with 911, mobile outreach, and UWIC/Hawthorn.
- Provide full spectrum of MH services to members.
- Provide advocacy services for members with contracted providers, as needed.
- Triage and refer to MH resources, referring clients to their insurance, providing low cost sliding scale referrals, county resources, etc. to ensure that client needs are appropriately and adequately addressed.
- Document all member/provider/community contacts in the electronic database using standard documentation procedures.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. Please check the job posting for additional information.
Please apply online:
multco.wd1.myworkdayjobs.com/Multco_Jobs/job/East-PortlandMid-County/Mental-Health-Consultant---Acute-Care-Coordinator--On--Call_R-3915
Link to more information on this job posting: www.weebly.com/editor/uploads/5/4/8/2/54821341/114554852132377018_andrea-mental_health_consultant_on-call.pdf